We strive for your complete satisfaction with every purchase. We understand that sometimes a product might not meet your expectations, which is why we accept returns on non-custom orders within 14 days of purchase, provided the item is in new condition. However, please note that custom orders are made specifically to your specifications and therefore cannot be refunded. Our goal is to ensure that you're fully confident in your gear, and we're here to assist you with any questions or concerns you may have regarding returns or exchanges. Get in touch with us, and we'll be happy to assist you through the process. 

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Please contact Lindsey at lindsey@louisjoy.com